Technical Support
The Trilogy Support Team is generally available from 8:30 a.m. (Eastern) to 5:30 p.m. but are monitoring the support queue at all times. The quickest way to obtain technical support for your issues is by using our Web Portal Ticketing System. Should you need more immediate assistance an email to support@TrilogyCRM.com will get your issue added to the queue.
If you decide to call our office and get voicemail, please leave us a detailed message. The Support Team is on the phone 90% of the day but will return your call. Voicemails are immediately added to the queue and your issue will be handled by the next available Team Member. Hang up voicemails will not get your issue addressed any quicker. |
Trilogy Ticketing System
Have an issue? Create a Trouble Ticket by sending a detailed email to support@trilogycrm.com.
When you create a ticket (regardless of the time) a SMS message is sent to every member of our Support Team. Yes, we hear our phones at 2:30 in the morning, and one of us is tasked with off hour response!
Not only are we notified, you will receive an email confirming the details of your Trouble Ticket with a TicketID. You will be notified by our automated system any time your Ticket is changed by our Support Team.When it is assigned to a rep, when notes are created and when it has been closed. All of this so that you can rest assured that we are working on your issues.
The Ticketing System is not just for "issues", change requests and general questions should be added here. Create a ticket and we will get back with you as soon as possible.
Contact by Phone
Trilogy CRM's business hours are 8:30AM - 5:30PM Eastern Time Monday - Friday
614.221.0276 Tel.
866.303.0276 Toll Free
614.573.7455 Fax
You may contact technical support by calling 614.221.0276 and choose Option 1. If you do not get a support representative on the phone immediately, please leave a message.
Remote Support
 Need remote assistance? We use LogMeIn as our remote control software which allows us connect to your computer and troubleshoot/diagnose your trouble. To use this you will need to have been given a PIN code by one of our Team Members. If you have a PIN click here to get started.
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